Customer Relations – Executive at IPC – Beirut


Job Description

· Respond and answer inbound calls and to make outbound calls with high quality standards to develop customer relationships.

· Assisting customers with all available sales tools to achieve the highest level of customer satisfaction in order to attract new customers

· Support and provide superior service via phones, e-mails as a receiver and caller and follow-up on customer inquiries ensuring full customer satisfaction

· Answers inbound calls and respond to customer requests to ensure customer satisfaction alien with conducting outbound calls

· Provide quality, efficient and non-judgmental telephone customer service to internal and external customers

· Present the investment opportunities and legal aspects associated with the  European Union Investment Program. Follow up on existing and new clients who have previously requested information about the program and projects

· To perform a pre-approval/assessment of the eligibility for the customer to successfully lodge an Application for the European Union Investment Program.

· Maintain 100% efficiency in the updating of the Company’s CRM Database in relation to all information obtained during either the inbound or outbound telephone call on every occasion

· To manage call activities, key tasks, and email folders/administration

· Use questioning, listening skills, knowledge and research of the Company’s product and or services to support an effective telephone communication and to achieve very high results and to ensure achieving your monthly target

· Build customers interest in the services and products offered by the Company and offer cross selling and/or up selling of the Company’s services and products whenever possible which will guarantee the business success and for the maintaining of monthly targets

· Maintain the required knowledge level of the company’s services and products and to follow the agreed Company protocol and procedure on formal information sources to ensure delivering full and accurate information to the customer

· Follows the guidelines, policies, processes & procedures to ensure maintaining the customer’s data confidentiality

Skills

· University Degree in a relevant discipline

· Age between 25 and 35 years old

· Experience in customer services career

· Excellent communicator & Listener

· Work under pressure

· Manage the opportunity and set up meetings

· The periodic requirement to travel within

  and outside Lebanon if needed Job rules

· Achieving sales targets

· Excellent in Arabic & English

  (Reading, Writing & Speaking)

· Excellent computer skills. (Word, Excel & Outlook)



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