Customer Relationship Manager-Customer Experience Manager at Fawaz Holding SAL – Beirut

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Job Description

– Create & execute client segmentation, client selection and data extraction from direct mail, email, telephone, web & POS client marketing campaigns – Reporting analysis & presentation of campaign results to CRM team – Filter & clean data, review computer reports, printouts & performance indicators to locate & correct code problems – Work closely with the Sales & Marketing Manager in supporting ongoing client analysis to drive significant gains in client LTV, retention rates & assimilation rates – Analyze results using statistical techniques and provide on going reports – Use analytics to identify most profitable portfolio mix by client segments, products, region & sales agents – Identify & analyze trends or patterns in complex data sets

Skills

Communication SkillsAnalytical SkillsCustomer Service

Job Details

Job Location
Beirut, Lebanon
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Marketing and PR
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Mid Career
Years of Experience
Min: 3
Nationality
Lebanon
Degree
Bachelor’s degree / higher diploma

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